A. SHOGUN is not made using the high-heat, high-pressure "extrusion method" adopted by many dry foods. Instead, we use our proprietary "non-extrusion method" to minimize the destruction of nutrients caused by heat. This preserves the original flavor and nutrition of the ingredients, making it easy to digest and soluble in water. We deliver a gentle kibble, much like a handmade meal.

A. SHOGUN was born from the philosophy of the premium hotel "ONDHOTEL." Just as we offer a wellness experience that "harmonizes the mind and body" to our hotel guests, we are committed to supporting the health of your beloved pet with the highest quality ingredients and deep consideration. We promise to provide safe and secure food with the same quality standards as human-grade consumption.

A. Our main ingredients include fresh raw meat and Japanese ancient grains rich in dietary fiber. We do not use any artificial flavors, colorings, synthetic antioxidants, or wheat gluten, which can potentially put a burden on a pet's body. For a complete list of ingredients, please check the product details page.

A. The amount to feed varies depending on your pet's weight, age, and activity level. Please refer to the feeding guide on the package or the table on the product details page, and adjust the amount while observing your pet's condition and stool. If you have any concerns, please feel free to contact us anytime.

A. We recommend a slow transition over about 7 to 10 days to allow your pet's stomach to adjust to the new meal. For the first 1 to 3 days, mix about 25% SHOGUN with their current food. Gradually increase the proportion of SHOGUN so that the transition is 100% complete around the 10th day.

A. Yes, SHOGUN is a complete and balanced food suitable for all life stages. It contains a good balance of nutrients necessary for growth and ingredients formulated to support the health maintenance of senior pets.

A. Yes, we do offer a subscription service. By signing up for a subscription, you receive a discount off the regular price, save the hassle of ordering each time, and receive automatic deliveries at your preferred cycle. This ensures you never run out and can continue to purchase at a great value, so please consider utilizing this option.

A. Orders are typically shipped within 2 business days after confirmation. Delivery time varies depending on the destination region, but it usually takes about 3 to 4 days after shipment. You can check the detailed delivery status using the tracking number provided in the shipping confirmation email.

A. We are confident in the quality of our product, but we offer a partial refund guarantee for first-time purchases should you be unsatisfied. While we do not accept returns of the product due to quality control reasons, please feel confident in giving it a try. For detailed terms and conditions, please feel free to contact us.