Refund policy
Legal Notice and Refund Policy
Disclosure under the Act on Specified Commercial Transactions of Japan
Seller Information
| Seller | Asahi I&R Holdings Co., Ltd. |
| Operations Manager | Tatsuhiko Nobata |
| Address | 3589-2 Asahi-cho Oaza Amaku, Takeo-shi, Saga 843-0001, Japan |
| support@shogun.dog |
Terms of Sale
| Selling Price | As indicated on each product page |
| Payment Methods | Credit card (Visa, Mastercard, American Express), Shop Pay, Google Pay |
| Payment Timing | Processed immediately at the time of order |
| Delivery Time | Shipped within 2 business days after order confirmation |
Additional Charges
- Shipping Fees: Free on every order to all destinations we ship to (Singapore, Hong Kong SAR, Malaysia, and Japan). See our Shipping Policy for details.
- Customs Duties and Import Taxes — Customers are responsible for any customs duties, import taxes, or customs clearance fees incurred in the destination country. Please contact your local customs authorities for details.
Returns and Refunds
- 30-day money-back guarantee, first order only. If your dog will not eat SHOGUN, email support@shogun.dog within 30 days of delivery with your order number. We refund the full amount you paid, including shipping. You do not need to send the food back.
- Repeat orders. Because our products are food, we are not able to accept returns or exchanges for a change of mind on repeat orders.
- Defective or incorrect items. Contact us within 7 days of delivery at support@shogun.dog. We will cancel the order and refund it in full, on any order.
Last updated: September 2026